Last reviewed: 19 August 2026. Access4All Disability Services respects privacy and handles personal information in connection with enquiries, referrals, service delivery, employment enquiries and website use. This page explains our general information-handling practices.
Information we may collect
Depending on your relationship with us, we may collect names, contact details, suburb, NDIS and plan-management information, referral details, communication preferences, service requirements, authorised representative details, feedback, complaints and records needed to deliver safe and agreed supports. We may also receive employment information from people who apply for work.
Health or other sensitive information is collected only when it is reasonably necessary for our functions, with consent or where collection is otherwise permitted or required by law. Please provide only the information needed for the purpose of your enquiry.
How we collect and hold information
Information may be collected directly from you, an authorised representative, support coordinator, LAC, health professional or another person authorised to make a referral. It may be received through conversations, forms, email, service records and lawful website technologies.
Website submissions may be stored in WordPress and sent to authorised staff by email. Other records may be held in business systems used for service delivery, administration and legal record keeping. We take reasonable steps to restrict access, protect accounts and maintain appropriate records.
Why we use information
We use information to respond to enquiries, assess service suitability and capacity, arrange and deliver agreed supports, communicate with participants and authorised people, manage workers, process claims and administration, handle incidents or complaints, improve quality and meet legal, regulatory and insurance obligations.
When information may be disclosed
Information may be shared with authorised workers and service providers who need it for an agreed or lawful purpose. This can include plan managers, the NDIA, the NDIS Quality and Safeguards Commission, professional advisers, insurers, IT, website, email or records-management providers, and emergency or law-enforcement bodies where required.
Some technology providers may store or process information outside Australia. The countries involved can depend on the systems and service providers in use. Contact us if you need current information about a particular disclosure.
Website forms and data minimisation
Do not use website forms for emergencies, payment-card details or complete medical records. For an initial enquiry, provide only the details needed for us to respond. If anyone is in immediate danger, call Triple Zero on 000.
Access, correction and privacy complaints
You may ask for access to personal information we hold about you or request a correction. We may need to verify identity or authority before responding. You may also raise a privacy concern and ask how it will be handled.
Contact info@access4alldisability.com.au, call 0450 712 825, or write to Access4All Disability Services, 39 Millbrook Avenue, Bertram WA 6167.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. Privacy concerns about NDIS supports may also be raised with the NDIS Quality and Safeguards Commission.
Policy updates
We may update this policy when our services, systems or legal obligations change. The review date above shows when this public summary was last checked.
Frequently asked questions
Where are website form responses stored?
Jetpack form responses may be stored in the WordPress database and emailed to authorised staff, depending on the final site configuration.
Can I ask to access or correct my information?
Contact the business using the published details to ask about access or correction. The final privacy policy should explain applicable rights and verification steps.
Should I send sensitive documents through the website?
No. Do not submit full medical records, identity documents, payment-card details or emergency information through a general website form.