We welcome feedback and take complaints seriously. Raising a concern will not affect your right to respectful support. You can speak for yourself or ask a family member, friend, advocate or other trusted person to help you.
How to provide feedback or make a complaint
Contact Access4All by phone on 0450 712 825, email info@access4alldisability.com.au, or use our contact form. Tell us what happened, what outcome you are seeking and how you prefer us to communicate. Please do not include full medical records in the website form.
What happens next
We will acknowledge the concern, explain who is reviewing it and keep you informed about progress and decisions. We will listen to the participant, consider relevant information fairly and discuss practical steps to resolve the issue. A participant may have a support person or independent advocate involved.
Your safety and rights
You have the right to raise a concern without being threatened, disadvantaged or treated unfairly. Tell us if you need information in another language or communication format. If a concern involves immediate danger, call Triple Zero on 000. This website is not an emergency or crisis service.
External complaint options
You may contact the NDIS Quality and Safeguards Commission directly about the quality or safety of NDIS-funded supports. Call 1800 035 544 or TTY 133 677. You can use the National Relay Service and ask for 1800 035 544. For a free interpreter, call TIS National on 131 450 and ask them to contact the NDIS Commission.
Concerns about access to the NDIS, funding or an NDIA decision should be directed to the NDIA on 1800 800 110.
Provide feedback or contact Access4All
Read complaints and feedback information in Easy Read
Frequently asked questions
Will making a complaint affect my support?
You have the right to raise concerns without being treated unfairly. The final complaints procedure should explain protections and escalation options.
Can someone help me make a complaint?
Yes. You can involve a family member, advocate, interpreter or other support person if you choose.
What information should I provide?
Explain what happened, when it happened, who was involved if known, and the outcome you are seeking. Provide only information relevant to the concern.