This checklist helps support coordinators, LACs, plan managers, allied-health professionals and authorised family representatives obtain a useful capacity response without sending unnecessary personal information too early.
Minimum information for an initial capacity check
- Participant suburb or postcode and likely service destinations.
- Support type and the practical tasks required.
- Preferred days, times, frequency and desired start date.
- Funding-management type and relevant funded support, if known.
- Essential worker skills or preferences.
- Important safety, communication, mobility or behavioural considerations that affect provider suitability.
- Best contact person and whether the participant has consented to the enquiry.
Information that can usually wait
Full medical reports, an entire NDIS plan, identity documents and unrelated personal history are generally not needed to answer a first capacity question. If Access4All appears suitable, we will explain what is required for safe onboarding and why.
A clear referral summary
“Adult participant in Cockburn seeks two recurring community-access shifts each week, preferably weekday afternoons. Support includes shopping, appointments and swimming. Calm communication, predictable planning and experience with autism are important. Plan managed. Participant has consented to provider enquiries.”
This illustrative summary lets a provider assess the likely roster and skill match. It does not guarantee suitability or acceptance.
What you can expect from our response
We will seek to distinguish between: likely capacity, more information required, a possible alternative schedule, and not currently suitable. We do not want referrers to mistake broad geographic coverage for confirmed capacity.
Frequently asked questions
Can I refer before a participant has chosen Access4All?
You can make an authorised capacity enquiry, but service should proceed only with the participant’s choice and the required consent or decision-making arrangements.
Should I send the whole plan?
Not for the first capacity check. Share only what is necessary and authorised. Further documents may be requested during onboarding where relevant.
Can I request a response by email?
Yes. Include your preferred contact method and enough detail for us to identify what needs confirmation.
Official guidance: Read the NDIS information about working with a support worker and the NDIS Commission’s participant guide to finding and managing supports. Access4All’s information is general and does not replace advice about an individual plan.
Send a detailed referral Use the short capacity enquiry
Frequently asked questions
How do I get started with Access4All?
Contact our team or send a referral with your suburb, goals and the support you are looking for. We will confirm service suitability, current capacity and the next step.
Which Perth areas do you support?
Our primary focus includes Cockburn, Kardinya and selected nearby Perth suburbs. Availability depends on the service and schedule, so please contact us with your location.