Access4All helps NDIS participants and authorised referrers explore community participation, support workers, in-home support, regular NDIS cleaning, support coordination and psychosocial recovery coaching across metropolitan Perth.
Capacity is confirmed individually. Send the participant’s suburb, requested support, preferred days and times, plan-management type and desired start date for a clear service-fit discussion.
For support coordinators and professional referrers
Support coordinators, local area coordinators, allied health professionals, hospital teams, plan managers, advocates and authorised family representatives may contact us when helping a participant compare providers. The participant retains choice and control, and consent or authority is required before personal information is shared.
Information that helps us respond efficiently
- Participant suburb and postcode.
- Support requested and intended NDIS goals.
- Preferred days, times, frequency and desired start date.
- Plan management: self-managed, plan-managed or NDIA-managed.
- Communication, accessibility, cultural and worker-matching preferences.
- Relevant safety or service-delivery considerations needed for initial screening.
- Safe contact details for the participant or authorised representative.
Do not send full medical records through the website form. If more information is required, our team will discuss an appropriate and secure way to share it.
Our priority services
- NDIS community participation and community support workers for outings, appointments, recreation, shopping and confidence building.
- In-home NDIS support workers for agreed routines and daily-living assistance.
- Regular NDIS cleaning for eligible household assistance.
- Support coordination to understand and implement funded supports.
- Psychosocial recovery coaching for eligible participants with psychosocial disability.
Perth service areas
We welcome capacity enquiries across metropolitan Perth, with strong local relevance around Cockburn, Spearwood, Kardinya, Kelmscott, Thornlie, Bertram, Wellard, Baldivis and Rockingham. Availability depends on service type, timing, worker fit and onboarding requirements.
What happens after a referral?
- We review the minimum information supplied.
- We contact the nominated person to clarify goals, consent, capacity and service fit.
- If appropriate, we arrange an introductory discussion with the participant or representative.
- Services begin only after scope, pricing, schedules, responsibilities and the service agreement are understood and accepted.
Send an NDIS referral Ask a capacity question
Current service-capacity guide
| Service | Capacity status | Information needed |
|---|---|---|
| Community participation | Enquiry required | Suburb, goals, activities, schedule and support requirements |
| Support workers and daily living | Enquiry required | Daily activities, schedule, worker preferences and relevant safety needs |
| NDIS cleaning and household tasks | Enquiry required | Suburb, frequency, priority tasks and desired start date |
| Support coordination | Enquiry required | Goals, funded support, current barriers and coordination priorities |
| Psychosocial recovery coaching | Enquiry required | Recovery goals, existing supports, timing and coaching preferences |
Capacity is not reserved until suitability, funding, scope, schedule, worker or coach fit and the service agreement are confirmed.
Referral consent and information
Before referring, confirm that the participant or authorised representative agrees to Access4All being contacted and understands what information will be provided. Share only the minimum information needed for service screening. Include the participant’s suburb, requested support, intended goals, preferred schedule, desired start date, plan-management type, safe contact details, communication and accessibility needs, matching preferences and service-delivery risks relevant to the enquiry. Do not submit full medical records through the website.
What happens next
- Initial review: we check whether the minimum information is present.
- Clarification: we contact the nominated person to confirm consent, goals, funding, timing and service fit.
- Capacity and matching: we assess coverage and suitable worker, coordinator or coach availability.
- Participant discussion: where appropriate, we arrange an introduction or service-planning conversation.
- Agreement: service scope, prices, schedule, communication, cancellations, responsibilities and review arrangements are accepted before commencement.
- Status follow-up: the nominated contact can request an update by replying to our correspondence or emailing info@access4alldisability.com.au.
Service exclusions and escalation boundaries
A referral is not an emergency pathway and does not guarantee acceptance, funding or an immediate start. Access4All does not use website referrals for crisis response, diagnosis, clinical treatment, legal advice or tasks outside the agreed service scope. If anyone is in immediate danger, call Triple Zero on 000. Urgent health or crisis concerns should be directed to the appropriate emergency, health or crisis service.
Operational information referrers may request
Before entering a service agreement, coordinators and participants may ask our team for the current documents relevant to the proposed service, including applicable worker screening and onboarding information, training and supervision arrangements, incident and safeguarding processes, insurance information, cancellation terms and feedback or complaints pathways. Requirements vary by service, so our team will confirm what applies to the referral.
Submit an NDIS referral · Review all services · Check Perth service areas
Referral response commitment and contact availability
Access4All responds to new referrals within 24 hours. The initial response acknowledges the referral or requests information needed to assess suitability; it does not guarantee immediate service commencement. Capacity, funding, service scope, location, schedule and worker or practitioner fit must still be confirmed.
- Office hours: Monday to Friday 8:00 am–7:00 pm; Saturday and Sunday 10:00 am–4:00 pm.
- Rostered supports: participant support may be available 24/7 where assessed, agreed and scheduled.
- Referral and status contact: info@access4alldisability.com.au.
- Feedback and complaints: may be submitted at any time and will be directed through the appropriate process.
General enquiries and website submissions are not emergency or crisis pathways. If anyone is in immediate danger, call Triple Zero on 000.
Frequently asked questions
Can a support coordinator refer an NDIS participant?
Yes. A support coordinator or another authorised professional can submit an initial referral when the participant has chosen Access4All and consented to the necessary information being shared.
How can I check current NDIS provider capacity in Perth?
Send the participant suburb, requested support, preferred schedule and desired start date. Access4All will review current service capacity and explain whether the referral appears suitable.
What information should a professional referral include?
Include only information needed for initial screening: contact and consent details, suburb, goals, support requested, schedule, plan management, accessibility or communication needs and relevant service-delivery considerations.
Does submitting a referral guarantee service?
No. Service begins only after capacity, suitability, funding, scope, worker matching and onboarding requirements have been discussed and agreed.
Will the participant remain involved in decisions?
Yes. The participant retains choice and control. Access4All involves the participant or authorised representative in matching, scope, scheduling and service-agreement decisions.
Checking provider capacity for a participant?
Support coordinators, Local Area Coordinators, plan managers, allied health professionals, participants, nominees and guardians can contact us to check current capacity and participant-provider fit. A capacity enquiry is not an acceptance decision, and the participant or nominee remains central to provider choice.
- Tell us the service, suburb, preferred schedule and participant goals.
- Include communication preferences, worker preferences and relevant support considerations.
- We will discuss suitability, consent, capacity and next steps with the nominated person.