We welcome feedback and take complaints seriously. Raising a concern will not affect your right to respectful support.
How to provide feedback
Contact us by phone, email or the website contact form. Tell us what happened, what outcome you are seeking and how you prefer us to respond.
What happens next
We will acknowledge your concern, explain the review process and keep you informed. You may have a support person or advocate involved.
External options
Add the current NDIS Quality and Safeguards Commission and advocacy contact details here after compliance review.
Frequently asked questions
Will making a complaint affect my support?
You have the right to raise concerns without being treated unfairly. The final complaints procedure should explain protections and escalation options.
Can someone help me make a complaint?
Yes. You can involve a family member, advocate, interpreter or other support person if you choose.
What information should I provide?
Explain what happened, when it happened, who was involved if known, and the outcome you are seeking. Provide only information relevant to the concern.